TERMS & CONDITIONS

Zeolla Solutions provides copywriting, research and documentation services for immigration matters. These are not legal services and they are not immigration advice. They are not covered by legal professional privilege or by any professional indemnity or standards scheme applying to lawyers or licensed immigration advisers.

Under the Immigration Advisers Licensing Act 2007, immigration advice in relation to New Zealand may only be given by a licensed immigration adviser, a New Zealand lawyer, or a person exempt under that Act. Every document we produce should be reviewed by a licensed immigration adviser or a New Zealand lawyer before it is lodged or relied on.

We write to the instructions and the evidence supplied to us. We do not exercise professional judgement about the merits of an application, assess any person’s eligibility, advise on which visa to pursue, or communicate with Immigration New Zealand on anyone’s behalf.

Where the material supplied does not support a conclusion, we tell you in writing rather than write around it. What we will not do is assert something the evidence does not carry.

Each service has an intake form setting out the answers and documents required. Work begins when the intake is complete and the fee is confirmed, not when the form is first submitted.

You are responsible for the accuracy of what you supply. Pay figures, occupation classifications, dates, worksites and business details are taken as given, and a report built on an incorrect figure has to be redone at additional cost.

Where something is missing we ask once, in a single message. Delay in supplying it moves the delivery date by the same period.

On the Job Check services we run the recruitment ourselves. We write the advertisement, pay the listing fees, place it on the platforms the role requires, run it for the period the instructions require, screen every application against the brief you give us, and interview the candidates worth interviewing.

We do not make the hiring decision and we do not decide, on the employer’s behalf, that no New Zealander was suitable. We put the shortlist, the interview notes and our reasoning to you, and you confirm it. The Job Check declaration is made by the employer and cannot be delegated to us.

Advertising placed as part of a labour market test cannot be refunded once it is live.

Standard turnaround is 10 to 12 working days from a complete intake and a confirmed fee. Priority (5 to 7 working days) and urgent (2 working days) are available on the order form at the prices shown there.

Where a role has to be advertised, the advertising period the instructions require — 14 days for skill level 1 to 3 roles, 21 days plus engagement with Work and Income for skill level 4 and 5 — runs inside the turnaround and sets the floor for it.

If you are working to a lodgement date, tell us on the form. If we cannot meet it we say so before you pay.

Prices shown on this site are in New Zealand dollars and exclude GST. They also exclude Immigration New Zealand, Tribunal and court fees, which are paid separately by the client.

Prices shown are indicative. Nothing is payable, and no work begins, until we have confirmed the scope, a fixed fee and a delivery date in writing and you have accepted them.

A PayPal payment link, a credit or debit card link, or a bank transfer invoice is sent within one business day of the quote being confirmed, whichever you prefer.

Changes to scope after work has begun, and revisions requested more than thirty days after delivery, are charged separately and quoted before they are carried out.

Revisions within the original scope are included for thirty days from delivery. That covers corrections, clarifications and adjustments arising from the material already supplied.

A change of role, occupation, applicant, business or visa category is new work, not a revision, and is quoted separately.

Copyright in every document we produce remains with Zeolla Solutions. You receive a limited, non-exclusive licence to use it, in the format supplied, for the immigration matter it was prepared for.

It may not be resold, redistributed, published, or used as a template for other matters. Our templates, research methodology and document structure remain ours.

Zeolla Solutions accepts no responsibility for the outcome of any visa, nomination, accreditation or Job Check application, and no responsibility for compliance with any legal requirement. Both rest with the licensed immigration adviser, lawyer or employer acting on the matter.

Our liability in connection with any engagement is limited, to the extent permitted by law, to the fee paid for the service in question.

Nothing in these terms excludes any guarantee, right or remedy that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where services are supplied for the purposes of a business, the Consumer Guarantees Act does not apply.

Personal information is handled in accordance with the Privacy Act 2020. Files are used only for the engagement they were supplied for, and are not disclosed to anyone outside our team without your instruction, except where disclosure is required by law.

We do not use client files as examples, samples or training material.

If you cancel before drafting has begun, the fee is refunded less any research, translation or advertising costs already incurred on your behalf. Once drafting has begun the fee is not refundable, because the work has been performed.

Advertising placed as part of a labour market test cannot be refunded once it is live.

These terms are governed by the law of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.

We may update these terms. The terms that apply to an engagement are those in force when that engagement is confirmed in writing.